Cancellation, Return & Refund Policy
Last Updated: 21 July 2026
At EKAIVA CORPORATION, we are committed to delivering thoughtfully designed products through our two verticals:
- Ekaiva Learning Labs – Educational toys, activity kits, Montessori-inspired learning tools, STEM products, and child development resources.
- Ekaiva Habitat – Sustainable home décor, handcrafted wooden products, and eco-conscious lifestyle solutions.
Every product is carefully inspected before dispatch. If you are not completely satisfied with your purchase, this policy explains how cancellations, returns, replacements, and refunds are handled.
1. Order Cancellation
Before Order Dispatch
You may cancel your order at any time before it has been packed and dispatched from our warehouse.
To request a cancellation, please contact our Customer Support with your:
- Order Number
- Registered Name
- Contact Number
- Reason for Cancellation
If your cancellation request is approved before dispatch, you will receive a 100% refund to your original payment method.
After Dispatch
Once an order has been shipped, it cannot be cancelled.
If you no longer require the product after dispatch, you may request a return subject to the eligibility conditions mentioned in this policy.
Shipping charges (if applicable) are non-refundable.
2. Customized & Made-to-Order Products
Some products under Ekaiva Learning Labs and Ekaiva Habitat may be manufactured or personalized specifically for you.
These include, but are not limited to:
- Personalized educational kits
- Customized classroom resources
- Personalized wooden décor
- Corporate gifting
- Bulk customized orders
- Laser engraving
- Custom branding
- Institutional orders
Once production has started, these orders:
- Cannot be cancelled
- Cannot be returned
- Cannot be refunded
If changes are required, please contact us within 24 hours of placing the order. We will make reasonable efforts to accommodate your request before production begins.
3. Return Eligibility
You may request a return if:
- The wrong product was delivered.
- The product arrived damaged during transit.
- The product has a verified manufacturing defect.
- An item is missing from your order.
- The product significantly differs from its description.
To be eligible for a return:
- The request must be raised within 7 days of delivery.
- The product must be unused.
- Original packaging must be retained.
- All accessories, manuals, labels, and invoices must be included.
- The product must be returned in resalable condition.
Returns requested after the eligible period may not be accepted.
4. Products Not Eligible for Return
The following products are generally non-returnable, unless damaged or defective upon delivery:
- Customized or personalized products
- Made-to-order products
- Digital downloads
- Printable educational resources
- Opened educational activity kits
- Gift cards
- Clearance or sale items
- Bulk institutional orders (unless otherwise agreed)
Products damaged due to misuse, negligence, improper handling, or normal wear and tear are also not eligible for return.
5. Return Process
To initiate a return, please contact our Customer Support with:
- Order Number
- Customer Name
- Registered Mobile Number
- Invoice
- Clear photographs or videos showing the issue
Our support team will review your request and provide further instructions if the return is approved.
Products returned without prior authorization may not be accepted.
6. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A manufacturing defect
- An incorrect item
- An incomplete order
Please notify us within 48 hours of delivery.
Please include:
- Order Number
- Product photographs
- Packaging photographs
- Short description of the issue
After verification, we may offer one of the following remedies:
- Replacement
- Repair (where applicable)
- Store Credit
- Full or Partial Refund (depending on the situation)
Claims submitted after 48 hours may not be eligible for replacement or refund.
7. Natural Material Disclaimer
Many Ekaiva products are handcrafted using natural wood and sustainable materials.
Natural variations including:
- Wood grain
- Texture
- Knots
- Colour differences
- Surface patterns
- Minor handcrafted variations
are normal characteristics of natural materials and are not considered manufacturing defects.
These variations make each product unique and reflect the authenticity of handcrafted workmanship.
8. Educational Products
Ekaiva Learning Labs products are designed for educational purposes.
Returns will not be accepted due to:
- Change of preference
- Child not showing interest
- Educational expectations
- Learning outcomes differing from expectations
- Incorrect age selection by the customer
We recommend reviewing product descriptions, age recommendations, and learning objectives before placing an order.
9. Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds (Full or Partial) will be processed to the original payment method.
- Processing generally takes 7–10 business days after approval.
- Actual credit timelines depend on your bank, card issuer, or payment provider.
Shipping charges, convenience fees, or COD charges (where applicable) are generally non-refundable.
10. Replacement Policy
Eligible products may be replaced instead of refunded if:
- The item is damaged.
- The product is defective.
- The incorrect item was delivered.
- A part is missing.
Replacement products will be dispatched after verification and subject to stock availability.
If a replacement is unavailable, an appropriate refund or store credit may be offered.
11. Exchange Policy
We currently do not offer direct product exchanges.
If you wish to purchase another product:
- Complete the approved return process (if eligible).
- Place a new order separately.
12. Bulk, Institutional & Corporate Orders
Orders placed by:
- Schools
- Preschools
- Educational institutions
- Corporate organizations
- Government bodies
- NGOs
- Dealers and distributors
may be governed by separate purchase agreements.
Cancellation, replacement, and refund terms for such orders will follow the mutually agreed contractual terms.
13. Failed Deliveries
Orders returned due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
- Failure to collect shipment
may incur additional shipping charges for re-dispatch.
Refunds for such cases will be processed after deducting applicable shipping, handling, and logistics costs.
14. Order Cancellation by EKAIVA CORPORATION
We reserve the right to cancel orders due to:
- Product unavailability
- Pricing errors
- Payment verification issues
- Suspected fraudulent activity
- Technical errors
- Force majeure events
- Regulatory requirements
If payment has already been received, the amount will be refunded to the original payment method.
15. Force Majeure
Delivery schedules and refund timelines may be affected by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Pandemic-related disruptions
- Government restrictions
- Transportation strikes
- Supply chain disruptions
- War or civil disturbances
In such cases, EKAIVA CORPORATION shall not be held liable for delays beyond its control.
16. Contact Us
For cancellation, returns, replacements, or refund-related queries, please contact our Customer Support using the official contact details available on our website.
Please keep the following information ready:
- Order Number
- Invoice
- Registered Mobile Number
- Product Photographs (if applicable)
- Brief Description of the Issue
Our Promise
At EKAIVA CORPORATION, our mission is to enrich learning and enhance living through thoughtfully designed, safe, and sustainable products. Whether through Ekaiva Learning Labs, inspiring children to explore, create, and grow, or Ekaiva Habitat, bringing nature-inspired craftsmanship into homes, we are committed to quality, transparency, and customer satisfaction. Every concern is handled with fairness, responsibility, and care, ensuring a reliable experience for our customers and partners.